Customer: hello I buy in your company, you can login FTP space can help me solve, I am from China thank My name is [username:] the user
Tech: What program are you using to login?
Customer: flashFXP
Tech: What are the FTP details you are using?
Customer: yes
Customer: China
Tech: What are the details you are entering to login?
Customer: Connection
Tech: What is the information the program asks you for, and what are you entering in flashFXP?
Customer: 似的
Customer: yes
Tech: What are you entering for the hostname, the username etc?
Customer: uesr id
Customer: I speak English well