Customer: Really new at this! Please speak to me like I do not know anything!! Thanks, Jane Doe
Tech(to self): Trust me Jane, wouldn’t dream of it.
…
Tech: Dear Customer,
I entirely comprehend your apprehension in receiving a verbose response, rife with a cacophony of technical jargon. Rest assured, I make absolutely no intention of obfuscating any point amongst a myriad of unfamiliar vernacular.
Sincerely,
[John Doe]